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Frequently Asked Questions
PRODUCTS
Yes, our products are formulated to be gentle and suitable for all skin types, including sensitive skin.
Our formulas are made with a minimum of 98% natural ingredients, with most plant-based ingredients derived from organic farming. Clean, effective, and cruelty-free—always.
Yes, all Organic Works products are cruelty-free and never tested on animals.
Absolutely. Our products are designed for everyday use as part of a simple, consistent routine.
SHIPPING & DELIVERY
Yes, free UK delivery is available on orders above £60 value (as per current offer).
UK orders typically arrive within 3–5 working days.
Yes, we deliver worldwide. Delivery timelines may vary depending on location.
ORDERS & PAYMENTS
If your order hasn’t been shipped yet, please contact our support team and we’ll do our best to assist you.
We accept all major debit/credit cards and secure online payment methods.
RETURNS & REFUNDS
We offer a 30-day money-back guarantee on unused products in their original condition.
In the rare case of a faulty item, we’ll gladly offer a replacement or refund after verification.
Simply contact us at hello@theowstore.com with your order details and we’ll guide you through the process.
OFFERS & PROMOTIONS
Promotions and discount codes are generally not combinable unless stated otherwise.
Some products like oils or combo packs may be excluded from certain promotions. Please check offer details before purchasing.
CUSTOMER SUPPORT
You can reach us at hello@theowstore.comCustomer support is available Monday–Saturday, 10 AM – 6:30 PM (UK time).
COLLABORATIONS & PARTNERSHIPS
You can reach out to us via email at hello@theowstore.com with your profile and collaboration idea.
2024 THE OW STORE